getrevivia.com — Forefront Commerce LLC Last Updated: April 23, 2026
At Revivia, we are committed to getting your order to you as quickly and reliably as possible. This Shipping Policy applies to all orders placed on getrevivia.com and covers processing times, delivery timeframes, tracking, and how we handle shipping issues.
We ship worldwide. Delivery timeframes, available shipping methods, and applicable fees may vary depending on your location. By placing an order, you confirm that your shipping address is accurate and that you are authorized to receive shipments at that address.
Processing Time: Orders are typically processed within 1–3 business days after payment confirmation.
Business Days: Monday through Friday, excluding U.S. federal holidays.
High-Demand Periods: During promotions, sales events, or peak holiday seasons, processing may take up to 5 business days. We will communicate any significant delays where possible.
Order processing begins after successful payment verification. Submitting an order does not guarantee immediate shipment — all orders are subject to review and acceptance per our Terms and Conditions.
We offer two shipping options at checkout:
Standard Shipping
Expedited Shipping
All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to carrier capacity, weather conditions, customs procedures, peak shipping periods, or other factors outside our control. Revivia is not liable for delays caused by these factors.
Applicable shipping fees are calculated based on your selected shipping method, order weight, and delivery destination. All costs will be clearly displayed at checkout before you complete your purchase. Shipping and handling fees are non-refundable except in cases where we are responsible for an error in fulfillment.
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment in real time. Please allow 24–48 hours after receiving your shipping confirmation for tracking information to populate with the carrier.
If you have not received a shipping confirmation within 5 business days of placing your order, please contact us at support@getrevivia.com.
International shipments may be subject to customs inspections, import duties, and local taxes imposed by the destination country. These charges are the sole responsibility of the recipient and are not included in the price paid at checkout. Revivia has no control over customs processes and cannot predict what charges, if any, will apply.
We recommend checking your country's import regulations before placing an order. Refusal to pay applicable customs duties does not entitle you to a refund of the original purchase price or shipping fees.
International orders may experience delays due to customs inspection. These delays are outside our control and do not constitute grounds for a refund or cancellation of an order that has already shipped.
We reserve the right to restrict or decline shipments to certain countries or regions due to legal, logistical, or carrier restrictions. If we are unable to ship to your location, we will notify you and issue a full refund.
You are responsible for providing a complete and accurate shipping address at checkout. Revivia is not responsible for delayed, misdelivered, or undeliverable shipments resulting from incorrect or incomplete address information provided by you.
If an order is returned to us as undeliverable due to an incorrect address, you may request a reship (additional shipping fees may apply) or a refund of the product cost, excluding original shipping fees. Please refer to our Refund & Return Policy for full details on undeliverable shipments.
Subscription orders follow the same processing and shipping timelines as one-time purchases. Subscription shipments are dispatched automatically at your selected billing interval. You may manage, pause, or cancel your subscription at any time through your account portal or by contacting us at support@getrevivia.com, in accordance with our Terms and Conditions.
If your order arrives visibly damaged, please contact us within 48 hours of delivery at support@getrevivia.com. Where possible, include photographs of the damaged packaging and product so we can resolve the issue promptly. Please do not discard damaged packaging or products until we have advised you on next steps. For full details on damaged goods, please refer to our Refund & Return Policy.
If your tracking information shows your order as delivered but you have not received it, or if your order appears to be lost in transit, please contact us at support@getrevivia.com as soon as possible. We will open an investigation with the carrier. Investigation timelines vary by carrier but typically take 5–10 business days to resolve.
Please also check with neighbors, building management, and your local post office before contacting us, as carriers sometimes leave packages in alternative locations.
Revivia is not responsible for packages confirmed as delivered by the carrier to the address provided at checkout. Please ensure your delivery address is secure and accurate.
While we make every effort to meet the estimated delivery timeframes stated in this policy, Revivia is not liable for shipping delays caused by circumstances beyond our reasonable control, including carrier capacity issues, extreme weather, natural disasters, public health emergencies, customs holds, strikes, or other force majeure events. In such cases, we will do our best to provide updated delivery information as it becomes available.
We reserve the right to update this Shipping Policy at any time. Changes will be reflected on this page with an updated "Last Updated" date. Your continued use of getrevivia.com following any changes constitutes your acceptance of the revised policy.
For questions about your shipment, delivery status, or this policy, please reach out to our customer support team:
Forefront Commerce LLC Email: support@getrevivia.com
Business Address: 33 N Gould St, Sheridan, WY 82801 United States
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST